Contacting Nutrada Support
Whether you're a buyer or a seller, Nutrada's support team is here to help you every step of the way. From account
issues and technical questions to verification assistance and platform guidance, our support team is available to ensure
your experience is smooth and productive.
This article explains the different ways you can get help, what types of issues we support, and what to expect after
reaching out.
When to Contact Support
You can reach out to Nutrada Support for help with:
- Account creation or login issues
- Profile or dashboard errors
- Document upload problems (certifications, product files, etc.)
- Verification assistance for sellers
- Messaging or communication bugs
- Email delivery problems
- General questions about platform features
- Reporting suspicious activity or abuse
Note: For product-specific inquiries (such as pricing, specifications, samples, etc.), contact the seller directly using
the “Contact Company” button on their profile page.
How to Reach Nutrada Support
1. 📩 Submit a Request via Help Center
The fastest way to get support is to submit a request through the Nutrada Help Center:
🔗 Submit a Request
Fill in the form with the following:
- Your name and email address (linked to your Nutrada account)
- Select Purpose
- Subject line (short summary of your issue)
- Detailed description
2. 📧 Email Support (If Preferred)
If you prefer email, you can also reach us at:
[email protected]
Please include your Nutrada account email and company name so we can assist you quickly.
3. 🕘 Live Chat (When Available)
During business hours, a live chat option may appear in the lower-right corner of your screen. Our team is available to
assist in real time for quick questions or troubleshooting.
If chat is unavailable, you’ll be prompted to leave a message, and we’ll follow up via email.
Response Time
Our standard response times are:
- 🕓 Monday to Friday: Replies within 24 hours
- 🕐 Weekends & Holidays: Replies within 48 hours
Priority is given to subscribed accounts and time-sensitive issues like login errors or verification problems.
Tips for a Faster Resolution
- Be as specific as possible in your request
- Provide your registered account email and company name
- If the issue is technical, mention what browser or device you're using
Conclusion
Whether you're a buyer managing orders or a seller building your product catalog, the Nutrada Support Team is here to
help you navigate the platform with ease. For fast, professional assistance, don’t hesitate to submit a request or reach
out by email.
We’re here to ensure your success on Nutrada — every step of the way.